1. Before payment
Seller identity, contacts, service scope, duration, minimum commitment, total price, performance, complaints and withdrawal conditions must be clear before ordering. Checkout documents show the specific buyer and order. Mandatory information must not be omitted.
2. Price and extra costs
The tax-inclusive total, currency and additional costs are disclosed before payment approval. Where advance calculation is impossible, the calculation method is explained. Extra payments require appropriate information and agreement.
3. Performance and withdrawal
Access and start depend on the package. The general 14-day service period starts at contract conclusion. Digital and early-performance exceptions need separate assessment; they do not automatically cover all coaching.
4. Separate confirmations
Acknowledging information, accepting the contract, requesting early performance, health-data consent and optional cookies are separate matters. The payment obligation must be clear. Keep a durable copy of the transaction documents.